If you have a set of procedures that you would like to take someone through, online, then this application by gStepone http://www.gStepOne.com helps you do this. You are taken through the steps of linking any online information, like documents, videos, photos, form etc in a way that takes someone step by step through the process. For example, this could be for ordering a product, doing an expense claim, booking a meeting.
I'm always on the lookout for innovative ways to change how we do business and especially ways that combine know-what with know-how. Imagine if clinical guidelines could be set up using a system like this, where individual patients could have their treatment customised. Of course this would need to be set up on proprietary systems rather than on the Internet. gStepOne - if you're listening there is a market for this.
In the meantime, for non-proprietary procedures and processes this tool can be very useful.